Thank you for choosing GO Express Travel. We apologize for any inconvenience you might have had with using our service. Please take a moment to explain your situation and we will respond to you regarding your refund request. Requests can take 5-10 business days to process. Please be as detailed as possible. If you purchased from our kiosks or at our airport booth, you might be asked to take a photo, screen capture or scan your receipt so that it can be uploaded via email.